Shipping Policy

1. Overview

VibeVerse offers both digital and physical products. Our shipping policy varies based on the type of product you purchase. This policy outlines our shipping procedures, timelines, and terms for different product categories.

2. Digital Products

Digital Product Types:

• Event tickets and booking confirmations
• Digital membership cards
• E-vouchers and gift cards
• Digital content and guides
• Online course access
• Virtual event access links

Delivery Process:

• Immediate: Products available in your account dashboard instantly
• Email Confirmation: Sent within 5 minutes of purchase
• SMS Notification: Important details sent to registered mobile number
• Account Access: All digital products accessible through your VibeVerse account

3. Physical Products

Physical Product Types:

• VibeVerse merchandise (t-shirts, hoodies, accessories)
• Event kits and welcome packages
• Branded items and promotional materials
• Gift boxes and curated packages
• Physical membership cards and certificates

Shipping Timeline:

• Processing Time: 2-5 business days
• Shipping Time: 3-7 business days within India
• Total Delivery Time: 5-10 business days maximum
• International Shipping: 10-21 business days (where available)

4. Shipping Locations

Domestic Shipping (India)

We ship to all major cities and towns across India:

• Metro cities: 3-5 business days
• Tier 2 cities: 4-6 business days
• Tier 3 cities and towns: 5-7 business days
• Remote areas: 7-10 business days

International Shipping

Limited international shipping available to:

• United States and Canada
• United Kingdom and Europe
• Australia and New Zealand
• Selected countries in Asia and Middle East

International shipping costs and customs duties may apply.

5. Shipping Costs

Domestic Shipping Rates

• Free Shipping: Orders above ₹999
• Standard Shipping: ₹99 for orders below ₹999
• Express Shipping: ₹199 (2-3 business days)
• Cash on Delivery: Additional ₹50 handling charge

International Shipping Rates

• Asia: Starting from ₹1,500
• Europe/USA: Starting from ₹2,500
• Australia: Starting from ₹2,000
• Rates vary based on weight, dimensions, and destination

6. Order Processing

Order Confirmation

Once your order is placed:

1. Immediate order confirmation email
2. Payment verification (2-24 hours)
3. Order preparation and packaging
4. Shipping notification with tracking details
5. Delivery confirmation upon receipt

Business Days

Our processing and shipping times exclude:

• Weekends (Saturday and Sunday)
• National holidays
• Festival periods (Diwali, Holi, etc.)
• Regional holidays affecting logistics

7. Tracking Your Order

Tracking Information

You can track your shipment through:

• VibeVerse Account: Check order status in your dashboard
• Email Updates: Automatic notifications at each stage
• SMS Alerts: Key updates sent to your mobile number
• Tracking Number: Use on courier partner's website

Delivery Attempts

Our logistics partners will attempt delivery:

• Up to 3 delivery attempts
• Contact via phone/SMS before each attempt
• Package held at local facility after failed attempts
• Return to sender after 7 days if undelivered

8. Delivery Requirements

Address Information

Ensure your shipping address includes:

• Complete recipient name
• Full address with area/locality
• City, state, and PIN code
• Contact phone number
• Landmark for easy identification

Delivery Acceptance

• Recipient or authorized person must be present
• Valid ID may be required for verification
• Inspect package for damage before accepting
• Report any issues immediately to delivery partner

9. Shipping Issues and Solutions

Delayed Shipments

If your order is delayed beyond promised timeline:

• We will proactively notify you
• Provide updated delivery estimates
• Offer compensation or refund options
• Expedite shipping at no extra cost

Lost or Damaged Packages

• Lost in Transit: Full refund or replacement
• Damaged Package: Replacement sent immediately
• Incorrect Item: Return and exchange at our cost
• Missing Items: Investigation and resolution within 48 hours

10. Special Shipping Services

Express Delivery

Available for urgent orders in major cities:

• Same-day delivery in Delhi, Mumbai, Bangalore
• Next-day delivery in other metro cities
• Additional charges apply
• Subject to product availability and cut-off times

Gift Wrapping

• Complimentary gift wrapping available
• Personal message cards included
• Eco-friendly packaging options
• Special occasion themes available

11. Customs and International Orders

Customs Duties

For international shipments:

• Customs duties are buyer's responsibility
• Declared value will be actual product cost
• Delays possible due to customs clearance
• Additional documentation may be required

Restricted Items

We cannot ship certain items internationally:

• Items restricted by destination country
• Perishable or fragile items
• Items exceeding size/weight limits
• Products requiring special permits

12. Contact Information

For shipping queries, tracking assistance, or delivery issues:

13. Policy Updates

This shipping policy may be updated to reflect changes in our services or logistics partnerships. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services constitutes acceptance of any changes.